The problem
Gary’s sliding gate in Frisco was running on an Eagle 2000 operator that was approximately 24 years old.
The gate had mechanical problems that had never been addressed.
How we diagnosed it
- We did not recommend replacing the operator simply because it was old.
- Our diagnosis was that the primary issues were the gate wheels and the chain, neither of which had ever been replaced, and both of which could have been put right while keeping the existing Eagle operator.
- Gary chose to upgrade anyway, for the features rather than because the old unit was condemned: battery backup, monitored safety protection, manual release, modern operator technology and the manufacturer warranty.
What we did
- Removed the existing Eagle 2000 operator.
- Installed a new LiftMaster CSL24UL sliding gate operator.
- Installed and replaced the gate chain, and addressed the gate wheels as part of the project.
- Installed the safety sensor system and connected the battery backup.
- Completed the wiring, programming, limit adjustments, testing and final setup, then verified operation and safety functions.
The outcome
A modern LiftMaster sliding-gate system behind the existing custom residential gate, programmed, adjusted and tested. Gary provided a video testimonial.
What you should take from this
Age on its own is not a diagnosis. We told Gary his 24-year-old operator could stay and what it would actually take to fix his gate; he chose the upgrade for the battery backup and the warranty. Those are two different conversations, and a customer is entitled to have the first one before being sold the second.
