The problem
A gated community was having repeated problems with both automatic gates — the community entrance and the exit.
Both gates use heavy-duty LiftMaster swing gate operators.
How we diagnosed it
- Our technician inspected both systems to determine whether major parts or operator replacement would be required.
- Both LiftMaster operators were in good condition. Neither needed replacing.
- Both required a hard system reset.
What we did
- Performed a hard reset on both LiftMaster systems.
- Completed operational adjustments.
- Lubricated the applicable moving components.
- Tested both gates and confirmed proper operation of the entrance and the exit.
The outcome
Both gate systems were restored during the service visit without replacing the operators or any parts. The customer paid only the service-call charge.
What you should take from this
Two gates failing repeatedly at one property looks like equipment at the end of its life and is often a system that needs resetting. Diagnosing properly before quoting is the difference between a service call and a five-figure replacement proposal.
